Customer Relationship Management (CRM)
Feeling Celebration • Unified Customer Intelligence Portal
👤
Aditi Sharma
aditi.s@example.com
VIP CUSTOMER
Loyalty & Rewards
Reward Points:
2,450 pts
2,450 pts
Active Coupons:
2 (15% OFF)
2 (15% OFF)
Internal CRM Notes
🛍️ Order History
| Order ID | Date | Amount | Status |
|---|---|---|---|
| #FC-8821 | July 28, 2026 | ₹12,400 | Completed |
| #FC-7910 | June 15, 2026 | ₹8,500 | Completed |
🎧 Support & Interaction History
Ticket #TK-455: Address Update
July 29, 2026
July 29, 2026
Customer requested to change delivery address for Order #FC-8821. Updated successfully.
Phone Call: Feedback
June 20, 2026
June 20, 2026
Called to thank for the birthday hamper. Very satisfied with the packaging.